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approved solar retailer

Adelaide Solar Safe has signed on to the Clean Energy Council Solar Retailer Code of Conduct – the only solar industry code of conduct authorised by the Australian Competition and Consumer Commission (ACCC).

This status demonstrates our commitment to the solar marketplace as well as providing a clear statement about the quality of our installations and internal systems. We feel that as a locally based family business, we provide a high level of integrity and customer service.

To achieve Approved Solar Retailer certification, we had to:

  1. Demonstrate that Adelaide Solar Safe has been operating in the solar industry for at least 12 months.
    We have been providing Solar Power solutions for our Adelaide client since 2009.
  2. Complete the online application form.
  3. Complete the Self-Assessment Compliance Check in the application form.
  4. Demonstrate compliance with all aspects of the code, including providing customers with a minimum five-year whole-of-system warranty on workmanship and all products.
  5. Submit to an integrity/financial check carried out by an external agency (organised and paid for by the Clean Energy Council).
    Applicants who are found to have directors or managers who have been a director or manager of a failed solar company will not be approved.
  6. Explain any historical and/or current rulings or any public warnings issued by the Australian Competition and Consumer Commission (ACCC) or state-based consumer affairs agencies.
  7. Provide the Clean Energy Council with examples of customer documentation.